+39 0272147936 booking@micasas.it

HOUSE RULES

RECEPTION

The reception service is on call from 7:30 AM to 12:30 PM. Your accommodations manager can be called at n. +39 0272147936 or contacted by email at: reception@micasas.it.

Remote assistance is also guaranteed 24/7 at the above number and email.

ACCESS

To access the residence and your apartment, use the personal PIN you have been given, both on the black keypad next to the residence’s external gate, and on the tablet next to the apartment’s entrance door. The PIN can also be input directly on the handle or lock on the apartment door instead of the tablet.

If needed, you can always call +39 0272147936.

RESIDENCE LAUNDRY

The self-service laundry costs €5.00 per use (3 hours). Please reserve the service at least 24 hours in advance by filling out the form by the laundry room.

WASTE COLLECTION FOR RECYCLING

Milan provides separate waste collection for recycling. We ask our guests to separate the waste as follows: plastic and metal – glass – paper and cardboard – non-recyclable
Following these rules lets us comply with municipal regulations and avoid fines.

** EMERGENCY MANAGEMENT **

FIRE ALARM

Smoke from cooking or cigarettes may activate the fire alarm. The alarm is automatically sent to our on-call telephone service which triggers a response eave your unit, take the stairs rather than the elevator to get around the building. – Check for signs of actual fire – in case of fire, leave immediately and call the fire department at number 112.

MAJOR BREAKDOWNS

Contact the telephone service, which will initiate maintenance. The telephone service will keep the guest informed about repair times.

MINOR BREAKDOWNS

Report maintenance problem by e-mail. The problem will be solved quickly starting the next working day.

WI-FI PROBLEMS

Contact the telephone service to verify access credentials – The telephone service will keep the guest informed about repair times.

CONTACT

E-mail: reception@micasas.it
Phone: +39 0272147936